Refund Policy

When we refund

• A feature you paid for cannot be used, or is significantly different from how it is described on this website, and we cannot fix it within a reasonable time.
• You were charged twice, or charged too much because of a technical fault.
• We stop providing a service you have paid for: we refund the unused time.

When we do not refund

We do not give refunds because you changed your mind, chose the wrong plan or no longer need the service after paying.

Cancelling a subscription

• You can cancel a monthly or yearly subscription at any time: sign in and go to Account, Manage subscription. You will not be charged again, Pro stays active until the end of the current period, and the period already paid for is not refunded in part.
• The week plan and single-document purchases are one-off payments. They do not renew, so there is nothing to cancel.

How to ask for a refund

Email support@pagemaple.com with the email address used for the payment, the date of the payment and what went wrong. We usually reply within 3 business days. Refunds go back to the original payment method; how long they take to arrive depends on your bank.

Your rights under the law

This policy does not exclude or limit your rights under the Australian Consumer Law, including the right to a refund when there is a major problem with a service.